When a January
fire tore through a Grosse Pointe Farms home, the homeowner
thought everything was lost. Walls were charred, windows
broken, and snow fell through what remained of the roof.
The once prized possessions, including antiques, photos,
and furniture were covered with soot and smelled of
smoke. Within 48 hours of the initial loss and after
emergency
services were completed,
an ISC crew itemized and inventoried the family’s
possessions, those items that were deemed salvageable
were carefully wrapped, packed, and loaded into waiting
moving vans. The contents of the home were then taken
to ISC’s state of the art cleaning center and
warehouse where they were carefully cleaned, ozoned,
and stored in our secure vaults. As soon as the home
restoration was completed the family’s possessions
were returned clean, refurbished, and odor free. “I
am ecstatic with the results,” writes the homeowner,
“and can truly state you turned a nightmare into
a positive experience”.
Commercial Restoration and Reconstruction
University Dormitory
On a frigid Christmas Eve a sprinkler line froze and ruptured
on the 9th floor of a local University dormitory. Several
thousand gallons of water under high pressure were released
to cascade through nine floors. At 10:00 P.M. a call went
out to ISC Services who assembled a team of emergency technicians
to begin an emergency dry-down of the structure and stabilization
of the interior environment. As the floors dried sequentially
from the top down, ISC mobilized a force of over 100 tradesmen
to begin building restoration from the top down. Because
of ISC Services rapid response and seamless transition from
emergency service to production, the nine story structure
with one million dollars in damages was repaired in time
for the students return from holiday break on January 13th,
eighteen days after the initial call came in.
Commercial
Banquet Hall - Restaurant fire
Thursday
afternoon at 1:00 P.M., a 600-seat Troy, Michigan Banquet
Facility area banquet facility experienced a grease
fire in their 5,000 square foot kitchen. The entire
facility was affected by smoke and “Halon”
discharged by the automatic extinguisher system. ISC
Services was contacted at 2:00 P.M. and an ISC Services
manager was on site within 20 minutes to assess the
situation and chart a course of action.
ISC Services mobilized
4 steam cleaning crews and 25 cleaning technicians who
worked through the night to clean every utensil, rack,
surface, and piece of equipment in the commercial kitchen.
ISC’s content and cleaning personnel went to work
cleaning every piece of furniture and surface in the
bar and dining rooms. Working through the night allowed
the ISC manager to schedule Halon extinguisher recharging,
building inspection, and health department inspections
early Friday morning. ISC Services was able to complete
the entire project within 24 hours of the initial fire
with no loss of business. The banquet facility was able
to serve 300 guests scheduled for Friday at 6:00 P.M.
Water/Hurricane damage
The
wake of Hurricane Rita found Sprints’ 12-story
multi-tenant office building missing a significant
portion of the roof and several windows. After the
wind ripped off the roof, nearly 5 inches of rain
cascaded into the exposed building causing damage
to every floor. ISC SERVICES emergency personnel worked
double and triple shifts to stabilize the interior
environment utilizing nearly a thousand pieces of
drying
equipment. Immediately after the building was confirmed
dry, restoration began in earnest. Our goal was to
conduct comprehensive restoration services with minimum
impact to the tenants. This project was completed
within 90 days of the hurricane impact.
Water/Hurricane damage
Hurricane
Wilma heavily damaged a Marco Island resort on October
24th, 2005. ISC SERVICES Cat team responded in force
to dry the building down and immediately begin the repairs
so that the rooms booked for the upcoming Thanksgiving
holiday would be ready for guests. Our team helped the
resort meet those commitments and subsequent
client reservations
for the balance of the holiday season. By doing so,
the resort preserved the goodwill of their client base
while reducing loss of business exposure. This complicated
loss posed several challenges that could have upset
the production schedule. By working as a team with hotel
management, our joint goal of rapid project completion
with minimal business interruption was achieved to the
satisfaction of our client.
Water/Hurricane damage
A
massive 600,000 square foot apartment building lost
a sizable portion of its’ roof and siding. The
exposed building suffered subsequent water damage
to every floor. Our catastrophe team temporarily protected
the exterior structure while selectively demolishing
wet building materials and drying the building down.
Mold Remediation
During a renovation of a large Columbus Hotel building,
mold was found in 40 separate rooms and common areas. The
renovation contractor contacted other remediation companies
for bids to perform the work. ISC was contacted by the hotels’
management team based on our outstanding performance on
a recent emergency project at another of their hotels. The
ISC estimate was prepared within 48 hours of inspection
and work was scheduled for the following week. A team was
assembled and dispatched, work was completed in four days
maintaining minimal interference with the construction crew.
Another important note is that our estimate was less than
half of the other contractors contacted for proposals.
Residential Reconstruction
Home - fire
When the
New Years Eve celebration was in full swing at a beautiful
5,500 square foot Bloomfield home, a potential tragedy
had started in the garage. While 17 friends and family
members celebrated, a fire ignited by smoldering fireworks
debris from earlier in the evening. The fire tore its
way through the attic space before anyone knew there
was anything wrong. By the time the revelers noticed
the smoke and evacuated, the
roof was engulfed in
flames. The fire department needed 4 hours to bring
the blaze under control. Before dawn the ISC emergency
line rang with a call from the homeowners insurance
agent to assist his client and friend. A senior ISC
manager was on site within thirty minutes on that cold,
snowy morning assessing the damage and setting a course
of action. Within an hour a small army of 30 ISC carpenters
and technicians were dispatched to secure the home and
prevent further damage to the structure and contents.
The roof had been completely burned away, exposing salvageable
contents and structure to the harsh January elements.
ISC carpenters worked through the day and night to complete
a temporary roof structure over the massive home to
provide protection from the impending storm. After the
temporary roof was built and temporary heat and electric
turned on, technicians began to remove tons of wet building
materials to stabilize the interior environment, saving
salvageable structural components and the homeowners
prized possessions. Contents were promptly inventoried
and carefully packed away to be cleaned and stored at
ISC’s state-of-the-art facility. ISC’s estimator
began to work immediately in conjunction with the Insurance
adjuster to produce a comprehensive scope of repairs
that exceeded $650,000. An ISC project manager was assigned
within 48 hours of the fire to establish a professional
relationship with the homeowner and begin the first
stages of construction, ordering trusses, scheduling
demolition, and assigning tradesmen so that the entire
restoration could be completed in the shortest possible
timeframe. In September the happy homeowners moved back
into a beautifully restored home where their cleaned
and restored contents awaited their arrival.
Water damage - residential
Two
teachers returning from a well-deserved vacation were
confronted with a calamity upon returning to their
1800 square foot colonial style home. A broken pipe
under a second floor caused over $60,000 damage to
the interior of the home. Within one hour, two experienced
mangers from ISC were on site to review with the homeowners
and subsequently the adjuster.
A comprehensive
course of action for emergency service, contents and
structure was set in motion. By orchestrating the project
from the onset, ISC was able to coordinate a seamless
transition from emergency dry down to pack out, and
finally total loss inventory. A permit was pulled for
reconstruction three weeks from the date of loss. After
fast track renovations were completed the stored contents
were packed back. Our customer moved home within 90
days of the original loss.
